Last updated: 2 November 2026
Changing your mind
You can cancel within 14 days of receiving your order, without giving a reason. Tell us, then send the items back within 14 days of doing so.
For hygiene reasons, sealed hair and beauty products can’t be returned once opened, unless they are faulty. You pay the return postage when you change your mind.
Faulty or incorrect items
Contact us with your order number and a photo. If you tell us within 30 days of delivery, you can have a full refund. We also offer a repair or replacement, and we cover the return postage. Your legal rights continue after that period.
Refunds
We refund your original payment method, including standard delivery on a cancelled order, within 14 days of receiving the items back. If we need to reduce a refund because an item has been used more than needed to inspect it, we’ll tell you why.
Sale items
Sale items have the same rights as full-price items.
Contact us
Email order@egslhair.com or call +44 7739 711545.